Customers:
Generali General Insurance
Generali Direct
Customer Portal
Generali Life Insurance
MyGenerali
Agents:
Omni AG
Contact your Agent or Generali Malaysia Branch or Customer Service to give immediate notification of your claim. Loss Adjusters will be appointed if necessary
Take all measures to minimise the loss and preserve the affected items for survey by loss adjusters
Render cooperation to the loss adjusters & submit the completed claim form with all the supporting documents to loss adjusters or Generali Malaysia
Upon receipt of adjuster's final report and full documents, Generali Malaysia will review and revert with claim decision within 7 working days
If your claim is approved, we will send you a Discharge voucher with the approved claim amount. Please sign and return the Discharge voucher to your Agent or email to customer.service.gi@generali.com.my.
e-claim payment within 7 working days upon receipt of the signed Discharge Voucher from you.
Contact your Agent or Generali Malaysia Branch or Customer Service to give immediate notification of your claim. Loss Adjusters will be appointed if necessary
Take all measures to minimise the loss and preserve the affected items for survey by loss adjusters
Render cooperation to the loss adjusters & submit the completed claim form with all the supporting documents to loss adjusters or Generali Malaysia
Upon receipt of adjuster's final report and full documents, Generali Malaysia will review and revert with claim decision within 7 working days
If your claim is approved, we will send you a Discharge voucher with the approved claim amount. Please sign and return the Discharge voucher to your Agent or email to claims@generali.com.my.
e-claim payment within 7 working days upon receipt of the signed Discharge Voucher from you.
Contact your Agent or Generali Malaysia Branch or Customer Service to give immediate notification of your claim. Loss Adjusters will be appointed if necessary
Take all measures to minimise the loss and preserve the affected items for survey by loss adjusters
Render cooperation to the loss adjusters & submit the completed claim form with all the supporting documents to loss adjusters or Generali Malaysia
Upon receipt of adjuster's final report and full documents, Generali Malaysia will review and revert with claim decision within 7 working days
If your claim is approved, we will send you a Discharge voucher with the approved claim amount. Please sign and return the Discharge voucher to your Agent or email to claims@generali.com.my.
e-claim payment within 7 working days upon receipt of the signed Discharge Voucher from you.
Contact your Agent or Generali Malaysia Branch or Customer Service to give immediate notification of your claim. Loss Adjusters will be appointed if necessary
Take all measures to minimise the loss and preserve the affected items for survey by loss adjusters
Render cooperation to the loss adjusters & submit the completed claim form with all the supporting documents to loss adjusters or Generali Malaysia
Upon receipt of adjuster's final report and full documents, Generali Malaysia will review and revert with claim decision within 7 working days
If your claim is approved, we will send you a Discharge voucher with the approved claim amount. Please sign and return the Discharge voucher to your Agent or email to claims@generali.com.my.
e-claim payment within 7 working days upon receipt of the signed Discharge Voucher from you.
Download and fill in the claim form
Here are the list of supporting documents for your claim:
Submit the completed claim form and the listed supporting documents to Generali Malaysia or your Agent
Upon receipt of full documents, Generali Malaysia will revert with claim decision within claim service benchmark
E-claim payment within our claim service benchmark
Note:
The above steps are applicable for-
a) Admission to non-panel hospitals.
b) Outpatient treatment due to minor injury sustained in an accident.
c) Outpatient treatment prior to admission and/or follow-up treatment after discharge from the hospital.
d) Day surgery whereby you are not required to stay overnight at the hospital.
e) Outpatient cancer treatment and outpatient kidney dialysis.
f) Hospitalisation outside Malaysia.
A) Non-Elective / Non-Pre Planned:
Member to produce IC, Admission Letter & Medical Card to the admission counter
B) Elective / Pre-Planned:
Member to present the IC, Medical Card & Admission letter to the admission counter.
(Please inform on the actual admission date, Hospital Name and request for Pre-Planned arrangement)
Click here for our Panel Hospitals
A) Non-Elective / Non-Pre Planned:
Hospital verifies card and name via our 24x7 call center / web-system
B) Elective / Pre-Planned:
Hospital will assist to prepare relevant documents & medical reports
Hospital sends relevant documents with Admission Request Form
A) Non-Elective / Non-Pre Planned:
Call Center validates & authenticate info, issues Guarantee letter or Decline letter within 1 hour upon receipt of relevant documents
B) Elective / Pre-Planned:
Call Centre validates info, issues Pre-Approved GL or Decline letter within 1 hour upon receipt of relevant documents. Member to contact Call Centre / Hospital on the status of Guarantee letter.
A) Non-Elective / Non-Pre Planned:
Member gets admitted into hospital
B) Elective / Pre-Planned:
Member proceed to the admission counter and pre-approved GL is ready for member's admission
If a Guarantee Letter is declined, you may proceed with payment and then file a claim after discharge.
Patient ready to be discharged
Hospital prepares itemized bills and gathers all relevant reports
Hospital sends itemize bills and all relevant reports
Step 1 to Step 3 take pproximately 2 to 4 hours
Our Call Center validates, audits & processes bills from hospital, issues Final Guarantee Letter within 1 hour upon receipt of full documents from hospital
Hospital receives Final Guarantee
Patient pays for uncovered charges (if any)
Patient discharged
