Generali Group has fully acquired AXA Malaysia. Please be assured that our commitment remains and we will continue to honour existing policies. Find out more here.
In the event of road accident or breakdown, please call our roadside assistance hotline at the number below.
24-hour Customer Service Hotline
24-hour Nationwide Accident Towing
24-hour Nationwide Breakdown Towing
Emergency Battery Delivery
Insurance Claims Assistance
You must make a Police Report within 24 hours.
Notify us immediately if a third party submits a claim against you or your authorised driver.
Do not negotiate or admit liability to the claim made by the third party without our consent.
Coverage Types and Claim Documentation
Visit our Authorised Windscreen Repairer.
Bring all the required documents and they will submit the claim for you.
Approval will be given to the Repairer upon complete submission of all required documents. No payment to workshop is required.
Important: You must make a police report within 24 hours
Notify us of the incident:
Email: claims.gi@generali.com.my
Tel: 03-2170 8282 (Mon-Fri, 9am – 5am.)
Within 24hours after your theft notification, our claims handler will call or email you to request for the documents (See our documents required list). We will arrange for an interview with you or appoint an adjuster to investigate the loss.
Upon submission of complete documents, we shall process your claim and offer will be made to you (subject to the terms and conditions of the policy) within 180 days from the date of notification.
We will make payment to you or the hire purchase company (if there is an outstanding loan)within 14 days of your acceptance of the offer together with the completion of documentation.
Call Roadside Assistance 1800 88-1033 (AAGI) , 1800 22-2262 (MPI Generali) for help
Take pictures of the scenes of the accident and damages to your vehicle and other vehicles(s) involved. Remember to obtain relevant information on the other vehicle(s) involved or witness(es) for the accident.
Our tow truck will take you to the nearest Generali Authorised Partner Repairer.
Provide all required documents to Generali Partner Repairer and they will assist you to submit your Own Damage claim to us.
Adjuster or surveyor will be appointed to survey the damage to your vehicle (if required). You claim will be approved within 7 working days upon receipt of all required documents.
Refer to “Own Damage” process and documents required
You can either claim based on the CART (Compensation Assessed Repair Time) or car rental from a licensed car company for the indicated number of days required to fix your car (stated in the adjuster’s report).
Prepare Loss of Use letter to claim against the third party’s insurer (this must be supported by the Police Investigation result to indicate that the fault is not yours)
Entitlement for Loss of Use claim is based on the adjuster’s report only for the total number of days required to repair your vehicle. Waiting time for approval, ordering spare parts, etc., are not claimable
Submit your Loss of Use letter with the supporting documents to the third party’s insurer
Important: You must make a police report within 24 hours
Notify us of the incident:
Email:claims.gi@generali.com.my
Tel:03-2170 8282(Mon-Fri, 9am – 5am.)
Our claims handler will communicate with you to request for the required documents. (see our docs required list)
If your policy number initiates with the following:
Policy No. can be found from your policy schedule or if you do not have Policy No. please contact our Customer Service at 03-2170 8282 or customer.service.gi@generali.com.my
Monday to Friday 9.00am to 5.00pm excluding Public Holiday
ABC/12345678/01/01/XYZ
If your policy number initiates with the following:
Policy No. can be found from your policy schedule or if you do not have Policy No. please contact our Customer Service at 03-2170 8282 or customer.service.gi@generali.com.my
Monday to Friday 9.00am to 5.00pm excluding Public Holiday
You may submit and track your claim here:
