e-Claim for Travel Insurance

Travel Delay

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. First written notification of delay received from airline (print screen of sms or copy of email with date@time)
3. A written confirmation or Report from Airline on the  duration of delay and reason of delay/cancelled
4. Revised boarding pass/flight ticket/itinerary showing the actual flight taken
5. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
6. Copy of NRIC Or Passport Details
7. Bank Account Details
8. Contact Information of Policy Holder/Insured

Travel Misconnection

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Revised boarding pass/flight ticket/itinerary showing the actual flight taken
3. A written confirmation/report from the airline concerned confirming the misconnected flight details and when the next alternative flight is available
4. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
5. Copy of NRIC Or Passport Details
6. Bank Account Details
7. Contact Information of Policy Holder/Insured

Hijacking Inconvenience

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Revised boarding pass/flight ticket/itinerary showing the actual flight taken
3. A written verification from the operator of the Common Carrier as to the fact of hijack and as to the duration of time the Common Carrier was under the control of the hijackers
4. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
5. Copy of NRIC Or Passport Details
6. Bank Account Details
7. Contact Information of Policy Holder/Insured

Missed Departure

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original receipts for additional expenses for additional travel and accommodation
3. A written confirmation from the public transport services concerned confirming the mechanical breakdown
4. Any supporting document (i.e. press release, public announcements, announcement by airlines, etc) if cause is due to unexpected strike riot or civil commotion
5. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
6. Copy of NRIC Or Passport Details
7. Bank Account Details
8. Contact Information of Policy Holder/Insured

Travel Re-Route

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Written confirmation from common carrier confirming the rerouting, the reason of such reroute, and time of actual arrival at the scheduled destination
3. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
4. Copy of NRIC Or Passport Details
5. Bank Account Details
6. Contact Information of Policy Holder/Insured

Travel Overbooked

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Revised boarding pass/flight ticket/itinerary showing the actual flight taken
3. A written confirmation/Report from the carrier (Airline) concerned confirming the overbooked flight details and when the next alternative transportation is available
4. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
5. Copy of NRIC Or Passport Details
6. Bank Account Details
7. Contact Information of Policy Holder/Insured

Medical and Hospital Expenses

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original Medical Bill(s) and Receipt(s) send to the nearest Generali branch or courier to our HQ
3. Medical Report/Discharge summary by Attending Registered Physician in Overseas or Malaysia
4. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
5. Copy of NRIC Or Passport Details
6. Bank Account Details
7. Contact Information of Policy Holder/Insured

Compassionate Visitation Benefit, due to Hospitalization of the Insured Person’s

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original receipts for additional expenses for additional travel and accommodation
3. Written statement from its treating doctor which inform that insured need to be accompanying for his/her hospitalization
4. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
5. Copy of NRIC Or Passport Details
6. Bank Account Details
7. Contact Information of Policy Holder/Insured

Compassionate Visitation Benefit, due to the Insured Person’s death

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original receipts for additional expenses for additional travel and accommodation
3. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
4. Copy of NRIC Or Passport Details
5. Bank Account Details
6. Contact Information of Policy Holder/Insured

Child Care Benefit

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original receipts for additional expenses for additional travel and accommodation for family/relative/friend to travel to take care of the Insured Person's Children who are left unattended/or to accompany them back.
3. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
4. Copy of NRIC Or Passport Details
5. Bank Account Details
6. Contact Information of Policy Holder/Insured

Alternative Medicine & Treatment

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original Medical Bills & Receipt for Medical expenses
3. Letter from an Attending Registered Physician to state reason/referral for Alternative Medicine & Treatment
4. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
5. Copy of NRIC Or Passport Details
6. Bank Account Details
7. Contact Information of Policy Holder/Insured

Daily Hospital Allowance

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Hospital discharge summary confirming the date of admission and discharge from the hospital
3. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
4. Copy of NRIC Or Passport Details
5. Bank Account Details
6. Contact Information of Policy Holder/Insured

Medical Treatment In Malaysia (For Post Treatments Upon Return to Malaysia)

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report or discharge summary from the Attending Registered Physician
3. Original Medical Bill(s) and Receipt(s) send to the nearest Generali branch or courier to our HQ
4. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
5. Copy of NRIC Or Passport Details
6. Bank Account Details
7. Contact Information of Policy Holder/Insured

Quarantine Cover As A Result of Pandemic Influenza

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report from the attending doctor/health officer
3. Copy of NRIC Or Passport Details
4. Bank Account Details
5. Contact Information of Policy Holder/Insured

Accidental Death

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Copy of death certificate
3. Medical report or discharge summary from the Attending Registered Physician
4. Post Mortem Report
5. Copy of Police Report
6. Copy of the Insured's NRIC
7. Copy of Beneficiary NRIC
8. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
9. Bank Account Details
10. Contact Information of Policy Holder/Insured

Accidental Permanent Disablement

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report or discharge summary from the Attending Registered Physician
3. Copy of Police Report
4. Photographs for extent of the Injuries
5. Permanent Disablement Medical Questionnaire to be fill up by Attending Registered Physician
6. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
7. Copy of NRIC Or Passport Details
8. Bank Account Details
9. Contact Information of Policy Holder/Insured

Emergency Medical Evacuation

1. Insured must contact twenty-four (24) hour Travel Assistance and notify of the medical condition to activate Emergency Medical Evacuation
2. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
3. Medical report or discharge summary from the Attending Registered Physician
4. Original Medical Bill(s) and Receipt(s) send to the nearest Generali branch or courier to our HQ
5. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
6. Copy of NRIC Or Passport Details
7. Bank Account Details
8. Contact Information of Policy Holder/Insured

Emergency Medical Repatriation

1. Insured must contact twenty-four (24) hour Travel Assistance and notify of the medical condition to activate Emergency Medical Repatriation
2. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
3. Medical report or discharge summary from the Attending Registered Physician
4. Original Medical Bill(s) and Receipt(s) send to the nearest Generali branch or courier to our HQ
5. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
6. Copy of NRIC Or Passport Details
7. Bank Account Details
8. Contact Information of Policy Holder/Insured

Repatriation of Mortal Remains

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Copy of Death Certificate
3. Post Mortem Report / Medical Certificate of Cause of Death
4. Original Medical Bill(s) and Receipt(s) send to the nearest Generali branch or courier to our HQ
5. Bills & Payment Receipts for burial/cremation expenses
6. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
7. Copy of NRIC Or Passport Details
8. Bank Account Details
9. Contact Information of Policy Holder/Insured

Death, Serious Injury, Serious Illness of the Insured person or of his/her immediate family members

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original invoice and payment receipts confirming the amount paid in full
3. For claim of unused portion: Written statement of refund (with amount of refund) of unused portion for the public transportation/hotel/flight/tour)
4. Memo/letter from attending Attending Registered Physician advising to cancel or curtail the trip due to the injury or sickness sustained
5. Medical report or discharge summary from the Attending Registered Physician/Death Certificate
6. Proof of relationship of insured person or immediate family members
7. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
8. Copy of NRIC Or Passport Details
9. Bank Account Details
10. Contact Information of Policy Holder/Insured

Natural Disaster and/or Inclement Weather occuring at the place of destination

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original invoice and payment receipts confirming the amount paid in full
3. For claim of unused portion: Written statement of refund (with amount of refund) of unused portion for the public transportation/hotel/flight/tour)
4. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
5. Copy of NRIC Or Passport Details
6. Bank Account Details
7. Contact Information of Policy Holder/Insured

Unexpected outbreak of strike, riot or civil commotion

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
3. For claim of unused portion: Written statement of refund (with amount of refund) of unused portion for the public transportation/hotel/tour)
4. Any supporting document (i.e. press release, public announcements, announcement by airlines, etc) if cause is due to unexpected strike riot or civil commotion
5. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
6. Copy of NRIC Or Passport Details
7. Bank Account Details
8. Contact Information of Policy Holder/Insured

Serious damage to insured person's residence in Malaysia

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Cancellation/refund credit note for the portion refunded by the tour/operator (if refundable from tour/operator)
3. Photographs showing the extent of the damage to your residence
4. Any supporting document on the damage i.e. fire department report, etc
5. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
6. Copy of NRIC Or Passport Details
7. Bank Account Details
8. Contact Information of Policy Holder/Insured

Witness Summon

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
3. For claim of unused portion: Written statement of refund (with amount of refund) of unused portion for the public transportation/hotel/tour)
4. Copy of witness summons if cause is due to insured person received a witness summon
5. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
6. Copy of NRIC Or Passport Details
7. Bank Account Details
8. Contact Information of Policy Holder/Insured

Serious injury or serious illness of the insured person

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report/ Discharge Summary  (for illness/ injury of insured)rom the attending Registered Physician  abroad
3. A written confirmation from the attending Registered Physician  abroad that it is necessary to return home
4. New airlines ticket and/or boarding pass to confirm the actual date of arrival back to Malaysia
5. Original receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
6. For claim of unused portion: Written statement of refund (with amount of refund) of unused portion for the public transportation/hotel/tour)
7. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
8. Copy of NRIC Or Passport Details
9. Bank Account Details
10. Contact Information of Policy Holder/Insured

Unexpected Death, Serious Injury, Serious Illness of the Insured person's immediate family members or the sole person with whom Insured person is traveling

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report or discharge summary from the Attending Registered Physician / Death Certificate
3. Post mortem report or death Certificate (if due to death)
4. A written confirmation from the Attending Registered Physician abroad that it is necessary to return home (for injury or illness) - if applicable
5. Receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
6. New airlines ticket and/or boarding pass to confirm the actual date of arrival back to Malaysia
7. Original invoice and payment receipts confirming the amount paid in full
8. For claim of unused portion: Written statement of refund (with amount of refund) of unused portion for the public transportation/hotel/flight/tour)
9. Proof of relationship of insured person or immediate family members
10. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
11. Copy of NRIC Or Passport Details
12. Bank Account Details
13. Contact Information of Policy Holder/Insured

Natural Disaster, Unexpected outbreak of strike, riot or civil commotion

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original invoice and payment receipts confirming the amount paid in full
3. New airlines ticket and/or boarding pass to confirm the actual date of arrival back to Malaysia
4. For claim of unused portion: Written statement of refund (with amount of refund) of unused portion for the public transportation/hotel/flight/tour)
5. Any supporting document (i.e. press release, public announcements, announcement by airlines, etc) if cause is due to strike, riot or civil commotion or natural disaster
6. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
7. Copy of NRIC Or Passport Details
8. Bank Account Details
9. Contact Information of Policy Holder/Insured

Hijacking of the aircraft

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. New airlines ticket and/or boarding pass to confirm the actual date of arrival back to Malaysia
3. Original invoice and payment receipts confirming the amount paid in full
4. For claim of unused portion: Written statement of refund (with amount of refund) of unused portion for the public transportation/hotel/flight/tour)
5. A written confirmation from the carrier concerned confirming the incident and duration
6. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
7. Copy of NRIC Or Passport Details
8. Bank Account Details
9. Contact Information of Policy Holder/Insured

Serious damage to the insured person's principal residence

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. New airlines ticket and/or boarding pass to confirm the actual date of arrival back to Malaysia
3. Original invoice and payment receipts confirming the amount paid in full
4. For claim of unused portion: Written statement of refund (with amount of refund) of unused portion for the public transportation/hotel/flight/tour)
5. Photographs showing the extent of the damage to your residence if cause is due to serious damage of insured's principle residence
6. Any supporting document on the damage i.e. fire department report, etc
7. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
8. Copy of NRIC Or Passport Details
9. Bank Account Details
10. Contact Information of Policy Holder/Insured

Loss of Baggage and Personal Effects

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Property Irregularity Report (PIR) issued by airlines or report issued by hotel for loss of property (if loss happened within custody of airlines or hotel) OR Police report lodged at place of incident within 24 hours and detailing the circumstances and list of personal effects items stolen
3. Airline/ hotel’s settlement or rejection of claim for loss of property (if applicable) (if loss happened within custody of airlines or hotel)
4. Police report is compulsory if loss had not occured within the custody of airline or hotel. Police report lodged at place of incident within 24 hours and detailing the circumstances and list of personal effects items stolen
5. Copy of purchase receipts or Claim statement stating description of items, year and cost of purchase
6. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
7. Copy of NRIC Or Passport Details
8. Bank Account Details
9. Contact Information of Policy Holder/Insured

Damage to Baggage and Personal Effects

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Property Irregularity Report (PIR) issued by airlines or report issued by hotel for loss of property (if loss happened within custody of airlines or hotel)
3. Airline/hotel’s settlement or rejection of claim for loss of property (if applicable) (if loss happened within custody of airlines or hotel)
4. Photographs showing the extent of damage
5. Copy of purchase receipts of damage baggage (if not available) please let us have estimate purchase price, year and brand of damage baggage
6. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
7. Copy of NRIC Or Passport Details
8. Bank Account Details
9. Contact Information of Policy Holder/Insured

Baggage Delay

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. A written confirmation or report from airline on the baggage delay with guest name and bag tag details
3. A written confirmation from the carrier concerned on the date and time of baggage delivery
4. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
5. Copy of NRIC Or Passport Details
6. Bank Account Details
7. Contact Information of Policy Holder/Insured

Loss of Personal Money and Documents

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Police report lodged at place of incident within 24 hours and detailing the circumstances and list of personal money and documents stolen
3. Receipts for additional costs incurred in replacing lost of travel documents
4. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
5. Copy of NRIC Or Passport Details
6. Bank Account Details
7. Contact Information of Policy Holder/Insured

Loss of Use of Entertainment Tickets

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. For medical related reasons death certificate or e physician’s written advice refraining from attending the place or the event for which the entertainment ticket was paid
3. Original receipts / proof of payment of the entertainment ticket
4. Cancellation/refund credit note for the portion refunded by the tour/operator (if refundable from tour/operator)
5. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
6. Copy of NRIC Or Passport Details
7. Bank Account Details
8. Contact Information of Policy Holder/Insured

Child Education Fund

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report or discharge summary from the Attending Registered Physician
3. Death Certificate
4. Birth Certificate(s) of child(ren) proof of relationship to the insured
5. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
6. Copy of NRIC Or Passport Details
7. Bank Account Details
8. Contact Information of Policy Holder/Insured

Rental Car Excess Cover

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Incident Report from rental agency
3. Written advice from rental agency holding the insured liable for the loss of or damage to rented car
4. Invoices and receipt from the car rental agency
5. Copies of each driver’s driving license at the time of accident
6. Receipt of the excess paid
7. Original Copy of Car Rental Agreement
8. Copy of overseas motor insurance policy if available
9. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
10. Copy of NRIC Or Passport Details
11. Bank Account Details
12. Contact Information of Policy Holder/Insured

Ransom Payment As A Result of Kidnapping & Hostage

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Police report made within 24 hours
3. A written confirmation from the Malaysian Embassy confirming the incident and duration
4. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
5. Copy of NRIC Or Passport Details
6. Bank Account Details
7. Contact Information of Policy Holder/Insured

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Any correspondence from 3rd party with regards to the incident
3. Proof of payment to the third party as a liability of the loss
4. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
5. Copy of NRIC Or Passport Details
6. Bank Account Details
7. Contact Information of Policy Holder/Insured

Credit Card Fraudulent Usage

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Police report made within 24 hours
3. Statements issued by the bank showing the unauthorized use of credit card including date and time reported to the bank
4. Proof/report number from bank confirming unauthorized transaction reported by insured
5. Written confirmation from bank on the amount being refunded or reason for no refund
6. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
7. Copy of NRIC Or Passport Details
8. Bank Account Details
9. Contact Information of Policy Holder/Insured

Loss of Deposit or Full Payment Due to Insolvency of Airline

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original receipt paid for the airline ticket
3. Original receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
4. Cancellation/refund credit note for the portion refunded by the tour/operator (if refundable from tour/operator)
5. Police report detailing the alleged insolvency of the airlines (if applicable)
6. Written confirmation from Jabatan Insolvensi Malaysia on the insolvency status of the airlines
7. Copy of NRIC Or Passport Details
8. Bank Account Details
9. Contact Information of Policy Holder/Insured

Replacement Traveller

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report of the immediate family member admitted to the hospital
3. Proof of relationship between insured and his/her immediate family member admitted to the hospital
4. Original receipts for administrative fees (if applicable) incurred in making the necessary changes in travel and/or accommodation arrangements for the replacement traveller
5. Copy of NRIC Or Passport Details
6. Bank Account Details
7. Contact Information of Policy Holder/Insured

Home Care Benefits / Home Contents

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Police report made within 24 hours with detailing the circumstances and list of personal effects items stolen
3. Police Report/Report from fire department (if applicable)
4. Photographs showing the extend of damage to your residence caused by burglary or fire
5. Receipts/warranty card for all loss/damaged items
6. Original receipts for administrative fees (if applicable) incurred in making the necessary changes in travel and/or accommodation arrangements for the replacement traveller
7. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
8. Copy of NRIC Or Passport Details
9. Bank Account Details
10. Contact Information of Policy Holder/Insured

Golf Equipment Cover, Sport Equipment, Musical Instruments

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Purchase receipt for the damage/loss of golf, musical or sports equipment
3. Photo of damage to golf, musical or sports equipment
4. Repair/replacement receipt for damaged/loss item
5. Police report made within 24 hours with detailing the circumstances and list of personal effects items stolen
6. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
7. Copy of NRIC Or Passport Details
8. Bank Account Details
9. Contact Information of Policy Holder/Insured

Cruise Cover

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. For Cruise Interruption - Receipt for the additional accommodation and transportation expenses incurred for the Insured Person to rejoin cruise voyage due to hospitalisation onshore
3. Medical Report / Discharge summary by Attending Registered Physician in Overseas or Malaysia/Copy of  Medical Bill(s) and Receipt(s)   (if applicable)
4. For Missed Port - A written confirmation or report from airline on duration of delay and reason  (if applicable)
5. For Cruise Delay - A written confirmation or report from cruise operator on duration of delay and reason (if applicable)
6. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
7. Copy of NRIC Or Passport Details
8. Bank Account Details
9. Contact Information of Policy Holder/Insured

Flight Cancellation or Rescheduling

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. A written confirmation or report from airline on reason of flight cancellation/rescheduling and reason
3. Original invoice and payment receipts confirming the amount paid in full
4. For claim of unused portion: Written statement of refund (with amount of refund) of unused portion for the public transportation/hotel/flight/tour)
5. Purchase receipt of the new  ticket for the alternative transportation
6. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
7. Copy of NRIC Or Passport Details
8. Bank Account Details
9. Contact Information of Policy Holder/Insured

Trip Cancellation Due to Pandemic

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Proof of completed vaccination based in MySejahtera app/vaccination card
3. PCR/RTK test result together with Invoice and receipt with proof of completed vacinnation based in MySejahtera app / vaccination card
4. Proof of relationship, trip itinerary showing your travelling partner as the sole travel companion
5. Medical report or discharge summary from the Attending Registered Physician
6. Original invoice and payment receipts confirming the amount paid in full
7. For claim of unused portion: Written statement of refund (with amount of refund) of unused portion for the public transportation/hotel/flight/tour)
8. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
9. Copy of NRIC Or Passport Details
10. Bank Account Details
11. Contact Information of Policy Holder/Insured

Trip Curtailment Due to Pandemic

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Proof of completed vaccination based in MySejahtera app / vaccination card
3. Original invoice and payment receipts confirming the amount paid in full
4. For claim of unused portion: Written statement of refund (with amount of refund) of unused portion for the public transportation/hotel/flight/tour)
5. A written confirmation from the attending physician abroad that it is necessary to return home (if applicable)
6. Proof of completed vaccination based in MySejahtera app/vaccination card
7. PCR/RTK test result together with Invoice and receipt
8. Any supporting document (i.e. press release, public announcements, announcement/written confirmation by Airlines, etc) if cause is due to pandemic (if applicable)
9. New airlines ticket and/or boarding pass to confirm the actual date of arrival back to Malaysia
10. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
11. Copy of NRIC Or Passport Details
12. Bank Account Details
13. Contact Information of Policy Holder/Insured

Medical, Hospital and Treatment Expenses Due to Pandemic Illness

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Proof of completed vaccination based in MySejahtera app/vaccination card
3. PCR/RTK test result together with Invoice and receipt
4. Medical report or discharge summary from the Attending Registered Physician
5. Original Medical Bill(s) and Receipt(s) send to the nearest Generali branch or courier to our HQ
6. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
7. Copy of NRIC Or Passport Details
8. Bank Account Details
9. Contact Information of Policy Holder/Insured

Hospital Allowance Due to Pandemic

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Proof of completed vaccination based in MySejahtera app/vaccination card
3. PCR/RTK test result together with Invoice and receipt
4. Medical report or discharge summary from the Attending Registered Physician
5. Hospital discharge summary confirming the date of admission and discharge from the hospital
6. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
7. Copy of NRIC Or Passport Details
8. Bank Account Details
9. Contact Information of Policy Holder/Insured

Emergency Medical Evacuation Due to Pandemic

1. Insured must contact twenty-four (24) hour Travel Assistance and notify of the medical condition to activate Emergency Medical Evacuation
2. PCR/RTK test result together with Invoice and receipt
3. Medical report or discharge summary from the Attending Registered Physician
4. Original Medical Bill(s) and Receipt(s) send to the nearest Generali branch or courier to our HQ
5. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
6. Copy of NRIC Or Passport Details
7. Bank Account Details
8. Contact Information of Policy Holder/Insured

Emergency Medical Repatriation Due to Pandemic

1. Insured must contact twenty-four (24) hour Travel Assistance and notify of the medical condition to activate Emergency Medical Repatriation
2. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
3. Proof of completed vaccination based in MySejahtera app/vaccination card
4. PCR/RTK test result together with Invoice and receipt
5. Medical report or discharge summary from the Attending Registered Physician
6. Original Medical Bill(s) and Receipt(s) send to the nearest Generali branch or courier to our HQ
7. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
8. Copy of NRIC Or Passport Details
9. Bank Account Details
10. Contact Information of Policy Holder/Insured

Repatriation of Mortal Remains Due to Pandemic

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Proof of completed vaccination based in MySejahtera app/vaccination card
3. PCR/RTK test result together with Invoice and receipt
4. Death certificate
5. Medical report or post mortem report from the attending doctor abroad (if applicable)
6. Original medical invoices and receipts for all amount claimed (itemised) - if applicable
7. Receipts for additional expenses claimed for cost of burial or cremation or transporting of mortal remains
8. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
9. Copy of NRIC Or Passport Details
10. Bank Account Details
11. Contact Information of Policy Holder/Insured

Accidental Death and Permanent Total Disablement

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical Report / Discharge summary by Attending Registered Physician in Malaysia stating nature of Injury
3. Post Mortem Report / Medical Certificate of Cause of Death
4. Copy of Police Report
5. Permanent Disablement Medical Questionnaire to be fill up by Attending Registered Physician
6. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
7. Copy of NRIC Or Passport Details
8. Bank Account Details
9. Contact Information of Policy Holder/ Insured

Medical, Hospital and Treatment Expenses

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original Medical Bill(s) and Receipt(s) send to the nearest Generali branch or courier to our HQ
3. Medical Report / Discharge summary by Attending Registered Physician in Malaysia stating nature of Injury
4. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
5. Copy of NRIC Or Passport Details
6. Bank Account Details
7. Contact Information of Policy Holder/ Insured

Hospital Allowance

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Hospital discharge summary confirming the date of admission and discharge from the hospital
3. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
4. Copy of NRIC Or Passport Details
5. Bank Account Details
6. Contact Information of Policy Holder/ Insured

Emergency Medical Evacuation, Emergency Medical Repatriation and Repatriation of Mortal Remains

1. Insured must contact twenty-four (24) hour Travel Assistance and notify of the medical condition to activate Emergency Medical Repatriation
2. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
3. Medical Report / Discharge summary by Attending Registered Physician in Malaysia stating nature of Injury
4. Original Medical Bill(s) and Receipt(s) send to the nearest Generali branch or courier to our HQ
5. Bills & Payment Receipts for burial/cremation expenses
6. Original receipts for additional expenses for additional travel and accommodation
7. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
8. Copy of NRIC Or Passport Details
9. Bank Account Details
10. Contact Information of Policy Holder/ Insured

Baggage Delay

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. A written confirmation or report from airline on the baggage delay with guest name and bag tag details
3. A written confirmation from the carrier concerned on the date and time of baggage delivery
4. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
5. Copy of NRIC Or Passport Details
6. Bank Account Details
7. Contact Information of Policy Holder/ Insured

Travel Delay, Overbooked, Misconnection, Missed Departure or Reroute

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. For Travel Delay - A written confirmation or Report from Airline on duration of delay and reason
3. For Overbooked - A written confirmation/ Report from the carrier (Airline) concerned confirming the overbooked flight details and when the next alternative transportation is available.
4. For Misconnection, Reroute - A written confirmation from the carrier concerned confirming the number of hours delayed in arriving at Insured's destination and the reason for such delay
5. For Missed Departure - A written confirmation from the public transport services concerned confirming the mechanical breakdown
6. Revised boarding pass/flight ticket/itinerary showing the actual flight taken
7. Copy of NRIC Or Passport Details
8. Bank Account Details
9. Contact Information of Policy Holder/ Insured

Cancellation or Postponement

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original invoice and payment receipts confirming the amount paid in full
3. For claim of unused portion: Written statement of refund (with amount of refund) of unused portion for the public transportation/hotel/flight/tour)
4. Memo/letter from attending Attending Registered Physician advising to cancel or curtail the trip due to the injury or sickness sustained
5. Medical report or discharge summary from the Attending Registered Physician/Death Certificate
6. Proof of relationship of insured person or immediate family members
7. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
8. Copy of NRIC Or Passport Details
9. Bank Account Details
10. Contact Information of Policy Holder/ Insured

Travel Curtailment

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report/ Discharge Summary  (for illness/ injury of insured)rom the attending Registered Physician  abroad
3. A written confirmation from the attending Registered Physician  abroad that it is necessary to return home
4. New airlines ticket and/or boarding pass to confirm the actual date of arrival back to Malaysia
5. Original receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
6. For claim of unused portion: Written statement of refund (with amount of refund) of unused portion for the public transportation/hotel/tour)
7. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
8. Copy of NRIC Or Passport Details
9. Bank Account Details
10. Contact Information of Policy Holder/ Insured

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Any correspondence from 3rd party with regards to the incident
3. Proof of payment to the third party as a liability of the loss
4. A copy of your bank statement (header only). This is to ensure that claims payments (if any) are paid to the correct accountholder
5. Copy of NRIC Or Passport Details
6. Bank Account Details
7. Contact Information of Policy Holder/Insured