Generali Group has fully acquired AXA Malaysia. Please be assured that our commitment remains and we will continue to honour existing policies. Find out more here.
Download and fill in the claim form
Here are the list of supporting documents for your claim:
Submit the completed claim form and the listed supporting documents to Generali Malaysia or your Agent
Upon receipt of full documents, Generali Malaysia will revert with claim decision within claim service benchmark
E-claim payment within our claim service benchmark
Note:
The above steps are applicable for-
a) Admission to non-panel hospitals.
b) Outpatient treatment due to minor injury sustained in an accident.
c) Outpatient treatment prior to admission and/or follow-up treatment after discharge from the hospital.
d) Day surgery whereby you are not required to stay overnight at the hospital.
e) Outpatient cancer treatment and outpatient kidney dialysis.
f) Hospitalisation outside Malaysia.
Send the admission letter via email to your assigned Third Party Administrator (TPA) at least 1 day before hospital admission.
Request for a copy of your guarantee letter from your assigned TPA and bring it along for your appointment.
Note:
For Cashless Admission to Panel Hospitals – applicable only if you have Generali medical card. You may call your TPA hotline number prior to your hospital admission for any enquiry.
Click to view our list of panel hospitals under Panel hospital Locator.
Present your physical or e-medical card at the hospital. The hospital will assist to contact your assigned Third Party Administrator (TPA) for the hospital admission.
Fill up the pre-authorisation form
Download and fill in the claim form
Here are the list of supporting documents for your claim:
Submit the completed claim form and the listed supporting documents to Generali Malaysia or your Agent
Upon receipt of full documents, Generali Malaysia will revert with claim decision within claim service benchmark
E-claim payment within our claim service benchmark
Download and fill in the claim form
Here are the list of supporting documents for your claim:
Submit the completed claim form and the listed supporting documents to Generali Malaysia or your Agent
Upon receipt of full documents, Generali Malaysia will revert with claim decision within claim service benchmark
E-claim payment within our claim service benchmark
Submit the completed claim form and the listed supporting documents to Generali Malaysia or your Agent
Submit the completed claim form and the listed supporting documents to Generali Malaysia or your Agent
Upon receipt of full documents, Generali Malaysia will revert with claim decision within claim service benchmark
E-claim payment within our claim service benchmark
Submit completed claim form and original supporting documents within 30 days after medical visit via:
Upon receipt of complete documentation and information, Generali Malaysia will revert with claim decision within claim service benchmark.
E-claim payment within our claim service benchmark.
Note:
IHP Mobile App outpatient claims is applicable for SmartMedi Outpatient claims only.
