Generali Group has fully acquired AXA Malaysia. Please be assured that our commitment remains and we will continue to honour existing policies. Find out more here.
Coverage Types and Claim Documentation
If your policy number initiates with the following:
Policy No. can be found from your policy schedule or if you do not have Policy No. please contact our Customer Service at 03-2170 8282 or customer.service.gi@generali.com.my
Monday to Friday 9.00am to 5.00pm excluding Public Holiday
If your policy number initiates with the following:
Policy No. can be found from your policy schedule or if you do not have Policy No. please contact our Customer Service at 03-2170 8282 or customer.service.gi@generali.com.my
Monday to Friday 9.00am to 5.00pm excluding Public Holiday
You may submit and track your claim here:
It is important to know what you are covered for when making a claim.
Covers your medical expenses for treatment from a hospital or clinic due to an accident up to the insured limit in your insurance policy.
Daily Hospitalization Allowance is paid each day within the covered limit in your policy for hospitalization due to accident. This is on top of the medical expenses payout.
Cover Accidental Death or Permanent Disablement with high sum insured.
Option to include Weekly Benefit coverage if you are unable to attend work as a result of accident. Weekly benefit payout is up to RM 300 per week.
Contact your servicing Agent or Customer Service at 03-21708282 (Monday to Friday: 8:30 am to 5:30 pm) for further enquiries on your policy cover.
With complete information and supporting documents received from you, we will provide the claim decision within claim service benchmark. For an approved claim, you will receive the payment in you account within 3 business days. However, in some cases, it may take longer due to the complexity of the claim. Regardless, we will keep you informed of your claim progress.
Mon to Fri, 8:30am to 5:30pm
(excluding public holiday)
