Customers:
Generali General Insurance
Generali Direct
Customer Portal
Generali Life Insurance
MyGenerali
Agents:
Omni AG
Claim document submission
Complaints/ Feedback
feedback.gi@generali.com.my
Life Insurance Hotline (one number for all services)
Operating Hours
Mon to Thu: 8.30am-5.30pm, Fri: 8.30am-5.00pm (excluding public holiday)
24/7 Hospitalization Hotline
Payment mode
1 Credit Card Payment Authorisation
2 JomPAY (not applicable for eMedic/ eLife policy holders)
3 Electronic Payment (INTERNET)
4 Over the Counter - MAYBANK or BSN
5 Bank Auto Debit Arrangement
6 Branch Office Counter
7 Mail
Bank Negara Guideline
Service Guide
Agency
Service Guide - EN (PDF - 317 KB)Service Guide - EN (PDF - 317 KB)Service Guide - BM (PDF - 318 KB)Service Guide - BM (PDF - 318 KB)Bancassurance
Service Guide - EN (PDF - 317 KB)Service Guide - EN (PDF - 317 KB)Service Guide - BM (PDF - 318 KB)Service Guide - BM (PDF - 318 KB)Anti-corruption Policy Statement
Generali Insurance Malaysia Berhad
Health Insurance
Guarantee Letter for Hospitalization
(Hospital & Surgical Insurance)
Guarantee Letter for Outpatient Specialist Visit
(Clinical or Outpatient Insurance)
Personal Accident
(SmartPA, SmartPA Easy)
(SmartPA Enhanced)
Operating Hours
24 Hours / 7 days a week
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Generali Insurance Malaysia Berhad
Motor Roadside Assistance
Operating Hours
24 Hours / 7 Days a week
Customer Portal
Access the service via the website
Access the service via the Generali MY mobile app
Generali Insurance Malaysia Berhad
Travel Assistance
Operating Hours
24 Hours / 7 Days a week
No
Name
1
Accident Claim Form (By Doctor)2
Claimant Statement (Death)3
Claimant Statement (Non-Death)4
Consent Form5
Critical IIlness - Brain and Nerve (By Doctor)6
Critical IIlness - Cancer Claim (By Doctor)7
Critical IIlness - Heart Related (By Doctor)8
Critical IIlness - Other IIlnesses (By Doctor)9
Death Claim - Doctor Statement (By Doctor)10
Medical Claim Form by Doctor11
Terminal illness Form by Doctor12
TPD Claim Form (By Doctor)No
Name
1
Addendum to Injury Questionnaire2
Alcohol Usage Questionnaire3
Asthma Questionnaire By Attending Doctor4
Asthma Questionnaire By Life Assured5
Attending Doctor's Statement6
Back Disorder Questionnaire By Life Assured7
Chest Pain Questionnaire By Life Assured8
Consent for Release of Information9
COVID-19 Exposure Questionnaire10
COVID-19 Questionnaire for Health Care Workers11
Covid-19 Recovery Questionnaire12
Declaration of Good Health13
Diabetes Questionnaire by Attending Doctor14
Diabetes Questionnaire by Life Assured15
Epilepsy Questionnaire by Attending Doctor16
Epilepsy Questionnaire by Life Assured17
Medical Examination of Child For Juvenile Insurance Policy18
Family Doctor's Report19
Gastric Questionnaire by Life Assured20
General Medical Questionnaire By Doctor21
General Medical Information Questionnaire By Life Assured22
Genito-urinary Questionnaire23
Gout Questionnaire By Life Assured24
Growth, Cyst, Lump & Tumor Questionnaire By Life Assured25
Headache and Migraine Questionnaire By Life Assured26
Hypertension Questionnaire By Attending Doctor27
Hypertension Questionnaire by Life Assured28
Injury Questionnaire by Life Assured29
Mental Health Questionnaire By Doctor30
Mental Health Questionnaire By Life Assured31
Statement to Medical Examiner32
Substance Used Questionnaire33
Thyroid questionnaire By Life Assured34
Lifestyle QuestionaireNo
Name
1
Amendment to Proposal Form2
Aviation Questionnaire3
Amendment To Proposal Form (Wealth Saver) LIEN without TPD4
Standalone FATCA Form5
E-Application Authorization Form6
Foreigner Questionnaire7
General Occupation Questionnaire8
Mountaineering & Rock Climbing Questionnaire9
Nominees & Trustees Form10
Oil Rig Questionnaire11
Overseas Travel & Residence Questionnaire12
Skin Scuba Questionnaire13
Military Questionaire14
Standalone Customer Fact Find Form15
Supplementary Form on Beneficial Owner & Common Reporting Standard (CRS)16
Tax Residency Self-Certification Form (Individual)17
Tax Residency Self-Certification Form (Entity)18
Questionnaire on Beneficial Owner19
Payor Details Form20
Amendment to Proposal Form_Acceptance of AAI_Substd for Age Band 1 to 5021
Customer Due Diligence Information Form22
Future Premium Deposit Form23
Waiver of Waiting Period Request Form24
Enhanced Information Sheet25
Specimen Signature Form26
Foreigner Questionnaire for Affin Maxi WealthGenerali Insurance Malaysia - Johor Bharu Branch
(+607) 352 7554
Monday to Friday 8.45am - 5.00pm
No. 67, 67A, 69, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Malaysia
Generali Life Insurance Malaysia - Ipoh Branch
Monday to Friday 8.45am - 5.00pm
(excluding public holidays)
No. 7, 7A & 9, Persiaran Greentown 5, Greentown Business Centre, 30450 Ipoh, Perak, Malaysia
Generali Insurance Malaysia - Sandakan Branch
(+6089) 222 173
Monday to Friday 8.30am - 5.30pm
(excluding public holidays)
LOT 9, GROUND FLOOR & 1ST FLOOR, BLOCK B, UTAMA PLACE, MILE 6, NORTH ROAD, 90000 SANDAKAN, SABAH.
Generali Insurance Malaysia - Kuching Branch
Lot 4949 (SL9) & 4950 (SL10), Ground & 1st Floor, Newton Business Centre, Jalan Datuk Tawi Sli, 93250 Kuching, Sarawak.
Generali Insurance Malaysia - Kuantan Branch
(+609) 513 3993
Monday to Friday 8.45am - 5.00pm
B-8008, GROUND, 1ST, 2ND & 3RD FLOOR, SRI KUANTAN SQUARE, JALAN TELUK SISEK, 25000, KUANTAN, PAHANG.
Generali Insurance Malaysia - Kota Bharu Branch
LOT 385, BLOK 13, JALAN JAMBATAN SULTAN YAHAYA PETRA, KG SIREH, 15050 KOTA BHARU KELANTAN
Generali Insurance Malaysia - Klang Branch
28 Jalan Tiara 2A/KU1, Pusat Perniagaan Bandar Baru Klang, 41150 Klang, Selangor.
Generali Insurance Malaysia - Kangar Branch
(+604) 979 3588
Monday to Thursday 9.00am - 5.45pm
Friday 9.00am - 5.15pm
First Floor, No.16, Jalan Kangar Jaya 1, Kangar Jaya, Jalan Tuanku Syed Putra (Jalan Kangar-Alor Setar), 01000 Kangar, Perlis
Generali Insurance Malaysia - Alor Setar Branch
2nd Floor, Unit 5A, No 55, Bangunan EMUM 55, Jalan Gangsa, Kawasan Perusahaan Mergong 2, 05150 Alor Setar, Kedah Darul Aman.
Generali Life Insurance Malaysia Berhad - Sibu Branch
Monday to Friday 8.45am - 5.00pm
(excluding public holidays)
No 85 & 87, Ground & 1st Floor, Jalan Kampong Nyabor, 96000 Sibu, Sarawak
Generali Life Insurance Malaysia Berhad - Seremban Branch
Monday to Friday 8.45am - 5.00pm
(excluding public holidays)
No. 24, Jalan Pusat Komersial Saujana 1, Pusat Komersial Saujana, S2 Heights, 70300 Seremban, Negeri Sembilan.
Generali Life Insurance Malaysia Berhad - Petaling Jaya Branch
Monday to Friday 8.45am - 5.00pm
(excluding public holidays)
42 & 44-G, Jalan SS21/35, Damansara Utama, 47400 Petaling Jaya, Selangor
Generali Life Insurance Malaysia Berhad - Penang Branch
Monday to Friday 8.45am - 5.00pm
(excluding public holidays)
2, Jalan Brown, 10350 George Town, Pulau Pinang
Generali Life Insurance Malaysia Berhad - Melaka Branch
Monday to Friday 8.45am - 5.00pm
(excluding public holidays)
Ground Floor, 61 Jalan Melaka Raya 8, Taman Melaka Raya, 75000 Melaka, Malaysia
Generali Life Insurance Malaysia Berhad - Kuching Branch
Monday to Friday 8.45am - 5.00pm
(excluding public holidays)
Lot 4949 & 4950, Ground Floor, Block 218, Kuching North Land District, 93450 Kuching, Sarawak.
Generali Life Insurance Malaysia Berhad - Kuala Lumpur
Monday-Thursday 9:00am - 5:00pm;
Friday 9:00am - 4:30pm
HEAD OFFICE (Customer Service Centre) Ground Floor Chulan Tower, No 3 Jalan Conlay, 50450 Kuala Lumpur, Malaysia
Generali Life Insurance Malaysia Berhad - Kota Kinabalu Branch
Monday to Friday 8.45am - 5.00pm
(excluding public holidays)
26-2 (1st Floor), Block D Kepayan Perdana, Commercial Centre, Jalan Lintas, 88200 Kota Kinabalu, Sabah, Malaysia
Generali Life Insurance Malaysia Berhad - JB Branch
Monday to Friday 8.45am - 5.00pm
(excluding public holidays)
No. 69, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor
Generali Insurance Malaysia - Teluk Intan Sales Office
NO. 16G, Jalan Intan 4, Bandar Baru Teluk Intan, 36000 Teluk Intan, Perak, Malaysia
Generali Insurance Malaysia - Tawau
089-75 6473
Monday to Thursday 8:30am - 5:15pm;
Friday 8:30am - 4:45pm
TB 281, Tingkat 1, Blok 29, Fajar Komplex, Jalan Haji Karim, Town Extension II, 91000 Tawau, Sabah, Malaysia.
Generali Insurance Malaysia - Subang Jaya Branch
(+603) 5632 7177
Monday to Thursday 8:30am - 5:15pm;
Friday 8:30am - 4:45pm
NO 113G JALAN SS15/5A, 47500 SUBANG JAYA, SELANGOR DARUL EHSAN
Generali Insurance Malaysia - Sungai Petani Branch
(+604) 423 8660
Monday to Thursday 8:30am - 5:15pm;
Friday 8:30am - 4:45pm
NO 86, 1st Floor, Jalan Legenda 1, Legenda Heights, 08000 Sungai Petani, Kedah, Malaysia
Generali Insurance Malaysia - Seremban Branch
No. 24, Jalan Pusat Komersial Saujana 1, Pusat Komersial Saujana, S2 Heights, 70300 Seremban, Negeri Sembilan.
Generali Insurance Malaysia - Sibu Branch
No. 85 & 87, ground & 1st floor, Jalan Kampung Nyabor, 96000 Sibu, Sarawak.
Generali Insurance Malaysia - Puchong Branch
(+603) 8079 0901
Monday to Thursday 8:30am - 5:15pm;
Friday 8:30am - 4:45pm
GF-09, IOI Business Park, Persiaran Puchong Jaya Selatan, 47170 Puchong Jaya, Selangor, Malaysia
Generali Insurance Malaysia - Petaling Jaya Branch
46G, Jalan SS 21/35, Damansara Utama, 47400 Petaling Jaya, Selangor.
Generali Insurance Malaysia - Mentakab Branch
(+609) 277 2008
Monday to Thursday 8:30am - 5:15pm;
Friday 8:30am - 4:45pm
No. 66, 1st Floor, Jalan Orkid, 28400 Mentakab, Pahang, Malaysia
Generali Insurance Malaysia - Penang Branch
2, Jalan Brown, 10350 George Town, Pulau Pinang
Generali Insurance Malaysia - Miri Branch
(+6085) 419 600
Monday to Thursday 8:30am - 5:15pm;
Friday 8:30am - 4:45pm
Lot 582, Ground and First Floors Pelita Commercial Centre Jalan Miri-Pujut, 98000 Miri Sarawak.
Generali Insurance Malaysia - Melaka Branch
Ground Floor, 61 Jalan Melaka Raya 8, Taman Melaka Raya, 75000 Melaka, Malaysia
Generali Insurance Malaysia - Kota Kinabalu Branch
(+6088) 711 821
Monday to Friday 8.45am - 5.00pm
Lot 26-1, 26-2, 27-1, 27-2, Ground Floor & 1st Floor Block D, Kepayan Perdana Commercial Centre, Jalan Lintas, 88200 Kota Kinabalu, Sabah.
Generali Insurance Malaysia - Kuala Terengganu Branch
(+609) 628 5345
Monday to Thursday 8:30am - 5:15pm;
Friday 8:30am - 4:45pm
NO 18A GROUND FLOOR DATARAN PANJI CURVE BUSINESS PARK, JALAN PANJI ALAM 21100 KUALA TERENGGANU
Generali Insurance Malaysia
(+603) 2031 7282
Monday to Friday 8.30am - 5.30pm
(excluding public holidays)
Customer Service Centre, Ground Floor, Wisma Boustead, 71 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia
Generali Insurance Malaysia - Cheras Branch
(+603) 9130 5788
Monday to Thursday 8:30am - 5:15pm;
Friday 8:30am - 4:45pm
165 & 165-1, Jalan Lancang, Taman Seri Bahtera, 56100 Cheras, Kuala Lumpur, Malaysia
Generali Insurance Malaysia - Ipoh Branch
(+605) 253 7078
Monday to Friday 8.45am - 5.00pm
(excluding public holidays)
7 & 9, PERSIARAN GREENTOWN 5, GREENTOWN BUSINESS CENTRE, 30450 IPOH, PERAK
Generali Insurance Malaysia - Bukit Mertajam Branch
(+604) 530 6308
Monday to Thursday 8:30am - 5:15pm;
Friday 8:30am - 4:45pm
2996 Jalan Maju, Taman Sri Maju, 14000 Bukit Mertajam, Penang, Malaysia
Generali Insurance Malaysia - Batu Pahat Branch
35 & 35A , JALAN FLORA UTAMA 5, TAMAN FLORA UTAMA, 83000 BATU PAHAT JOHOR
AL-ISLAM SPECIALIST HOSPITAL
No. 85, Jalan Raja Abdullah, Kampung Baru, 50300, Kuala Lumpur
AN-NUR SPECIALIST HOSPITAL
No. 14 & No.16, Medan Pusat Bandar 1, Seksyen 9, Bandar Baru Bangi, 43650 Bangi, Selangor
ARA DAMANSARA MEDICAL CENTRE SDN BHD
Lot 2, Jalan Lapangan Terbang Subang, Seksyen U2, 40150 Shah Alam, Selangor
AURELIUS HOSPITAL NEGERI SEMBILAN
Pt 13717, Jalan BBN 2/1, 71800 Nilai, Negeri Sembilan
AVISENA WOMEN’S & CHILDREN’S HOSPITAL
NO. 3, JALAN PERDAGANGAN 14/4, SEKSYEN 14, 40000, SHAH ALAM, SELANGOR
Alpha Specialist Centre (Day Care)
No. 25-31, Jalan PJU 5/6, Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, Selangor
Anson Bay Medical Centre
Lot 992, Batu 3 ??, Jalan Maharaja Lela, 36000 Teluk Intan, Perak
AL-ISLAM SPECIALIST HOSPITAL
No. 85, Jalan Raja Abdullah, Kampung Baru, 50300, Kuala Lumpur
AN-NUR SPECIALIST HOSPITAL
No. 14 & No.16, Medan Pusat Bandar 1, Seksyen 9, Bandar Baru Bangi, 43650 Bangi, Selangor
ARA DAMANSARA MEDICAL CENTRE SDN BHD
Lot 2, Jalan Lapangan Terbang Subang, Seksyen U2, 40150 Shah Alam, Selangor
AURELIUS HOSPITAL NEGERI SEMBILAN
Pt 13717, Jalan BBN 2/1, 71800 Nilai, Negeri Sembilan
AVISENA WOMEN’S & CHILDREN’S HOSPITAL
NO. 3, JALAN PERDAGANGAN 14/4, SEKSYEN 14, 40000, SHAH ALAM, SELANGOR
Alpha Specialist Centre (Day Care)
No. 25-31, Jalan PJU 5/6, Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, Selangor
Anson Bay Medical Centre
Lot 992, Batu 3 ??, Jalan Maharaja Lela, 36000 Teluk Intan, Perak
Cardiac Vascular Sentral Kuala Lumpur
Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur
Columbia Asia Hospital - Bintulu
Lot 3582, Block 26, Jalan Tan Sri Ikhwan, Kemena Land District, Tanjung Kidurong, 97000 Bintulu, Sarawak
Columbia Asia Hospital - Klang
PT 71153, Jalan Mahkota 1/KU 2, Mutiara Bukit Raja 2, KM 2, Off Jalan Meru, 41050 Klang, Selangor
Columbia Asia Hospital - Miri
Lot 1035-1039, Jalan Bulan Sabit, 98000 Miri, Sarawak
Columbia Asia Hospital - Petaling Jaya
Lot 69, Jalan 13/6, Seksyen 13, 46200 Petaling Jaya, Selangor
Columbia Asia Hospital - Puchong
No. 1, Lebuh Puteri, Bandar Puteri Puchong, 47100 Puchong, Selangor
Columbia Asia Hospital - Seremban
292, Jalan Haruan 2, Oakland Commercial Park , 70300 Seremban, Negeri Sembilan
Columbia Asia Hospital - Setapak
No. 1, Jalan Danau Saujana, Off Jalan Genting Klang, 53300, Kuala Lumpur
Timberland Medical Centre
Lot 5164-5165, Block 16, KCLD 2 1/2 Mile Rock Road, Taman Timberland, 93250 Kuching, Sarawak
Top Vision Eye Specialist Centre (Kuala Selangor)
55 & 55A, Jalan Peninsula Utama 1, Peninsula Park 45000 Kuala Selangor, Selangor
Top Vision Eye Specialist Centre (Setia Alam)
Unit 11-2 & 11-3, No. 2, Block 2, Jalan Setia Prima (s) U13/S, 40170 Setia Alam, Selangor
UITM Private Specialist Centre
Clinical Training Centre, Faculty of Medicine, Jalan Hospital, 47000 Sungai Buloh, Selangor
UKM SPECIALIST CENTRE 7TH FLOOR
JALAN YAACOB LATIF BANDAR TUN RAZAK 56000
USAINS HEALTHCARE SDN BHD (UNIVERSITI SAINS MALAYSIA)
Health Campus, Jalan Raja Perempuan Zainab 1, Kubang Kerian, 16150 Kota Bharu, Kelantan
AL-ISLAM SPECIALIST HOSPITAL
85 JALAN RAJA ABDULLAH KAMPUNG BARU 50300
AN-NUR SPECIALIST HOSPITAL
JALAN GERBANG WAWASAN 1 SEKSYEN 15 43650 BANDAR BARU BANGI
ARA DAMANSARA MEDICAL CENTRE SDN BHD
Lot 2, Jalan Lapangan Terbang Subang, Seksyen U2, 40150 Shah Alam, Selangor
AURELIUS HOSPITAL NEGERI SEMBILAN
Pt 13717, Jalan BBN 2/1, 71800 Nilai, Negeri Sembilan
Alpha Specialist Centre (Day Care)
No. 25-31, Jalan PJU 5/6, Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, Selangor
Anson Bay Medical Centre
Lot 992, Batu 3 ??, Jalan Maharaja Lela, 36000 Teluk Intan, Perak
A'HENG AUTO SERVICES SDN BHD
NO 66 , JALAN INDUSTRI , TAMAN PERINDUSTRIAN TEMERLOH, 28400 MENTAKAB PAHANG
A-AUTOMOBILE BODY WORKS SDN BHD
322 JALAN TANJUNG TOKONG, 10470 GEORGETOWN, PENANG.
AH KUM MOTOR WORKSHOP SDN BHD
NO.8,10,12 & 14, JALAN MUTIARA EMAS 7/4, TAMAN MOUNT AUSTIN, 81100 JOHOR BAHRU JOHOR
AH LEE MOTOR WORKS SDN BHD
NO 14-A, JALAN TUKANG 16/4, SEKSYEN 16, 40200 SHAH ALAM SELANGOR
AH SENG MOTOR SDN BHD
LOT 190, 4 1/2 MILES, JALAN DATUK BANDAR MUSTAPHS, 93350, KUCHING, SARAWAK
AH WAN AUTO REPAIR SDN BHD
NO. 24, JALAN 6, TAMAN PERINDUSTRIAN EHSAN JAYA, KEPONG, 52100 KUALA LUMPUR.
AM LEONG ENGINEERING SDN BHD
1 KM, JALAN RANAU - TAMBUNAN, P.O. BOX 132, 89308 RANAU, SABAH
ANG SOON AUTO WORKSHOP SDN BHD
NO. 1 & 3, JALAN BERKAT 7, TAMAN MALIM JAYA 75250 MELAKA.
AR SHIENG SDN BHD
LOT 73&74, SENAWANG INDUSTRIAL AREA, 70450 SEREMBAN, NEGERI SEMBILAN
AMPANG AUTO WINDSCREEN SDN BHD
NO 40 & 40-1 JALAN AWF 3, AMPANG WATERFRONT 68000 AMPANG, SELANGOR
ARCTIC FILM SOLUTIONS SDN BHD
77, JALAN RAMIN 1, BANDAR BOTANIC, 41200 KLANG, SELANGOR
AS AUTO GLASS WORLD SPECIALIST
NO. 62G, JALAN PRIMA SAUJANA 1/1A, TAMAN PRIMA SAUJANA, 43000 KAJANG, SELANGOR
AUTO GLASS MEDIC CENTRE (S.ISKANDAR)
NO 142 GR , PRSN SIBC 9 , SERI ISKNADAR BUSINESS CENTRE ,32610 SERI ISKANDAR ,PERAK.
AUTO GLASS MEDIC CENTRE (SITIAWAN)
LOT 13819, JALAN LUMUT, TAMAN SRI JAYA, 32000 SITIAWAN, PERAK
AUTO WINDSHIELDS SDN BHD (PUCHONG)
NO. 9, KOMPLEKS LETAK KERETA, PERSIARAN PUTERI 1, BANDAR PUTERI, 47100 PUCHONG, SELANGOR
AUTO WINDSHIELDS SDN BHD (SKUDAI)
NO 4, JALAN BESTARI 14 MUTIARA RINI 81300 SKUDAI JOHOR
AUTOTINT AUTO GLASSES SPECIALIST
NO.103, GROUND FLOOR, JALAN SBC1, TAMAN SRI BATU CAVES, 68100 BATU CAVES, SELANGOR
BEST AUTO WINDSCREEN (PUCHONG) SDN BHD
BLOCK B-G-01, KOMPLEKS SURIA KINRARA, PERSIARAN KINRARA SEK 3, TAMAN KINRARA SEK 3, 47100 PUCHONG, SELANGOR.
